Thank you for shopping with Faroussi Group UAE. We want to ensure your complete satisfaction with your purchase. If you need to return a product, please review our return and refund policy outlined below.
- Return Period: We offer a return period of 14 days from the date of purchase. Within this period, you may request a return for eligible items.
- Eligibility for Returns: To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original packaging, and in the same condition as when received.
- The item should be accompanied by the original proof of purchase, such as the invoice or receipt.
- Return Process: To initiate a return, please follow these steps:
- Contact our customer service team within the 14-day return period to inform them about your intent to return the product.
- Our customer service team will guide you through the return process, providing you with the necessary instructions and a return authorization code, if required.
- Carefully package the item, ensuring that it is well protected to prevent any damage during transit.
- Include the return authorization code, if provided, with the package.
- Ship the item back to us using a reliable and trackable shipping method. The shipping costs for returns are the responsibility of the customer unless the return is due to our error or a defective product.
- Inspection and Refund: Once we receive the returned item, our team will inspect it to ensure that it meets the eligibility criteria mentioned above. Upon successful inspection, we will initiate the refund process.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that shipping and handling fees, if applicable, are non-refundable.
- The refund process may take up to 7 business days, depending on the payment method and your bank’s processing time.
- Non-Returnable Items: The following items are non-returnable:
- Products that are used, damaged, or not in their original condition.
- Products without the original packaging or missing parts.
- Products that are not eligible for return due to hygiene reasons (e.g., personal care items).
- Exchanges: We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return following the steps mentioned above and place a new order for the desired item.
- Damaged or Defective Products: In the event that you receive a damaged or defective product, please contact our customer service team immediately. We will arrange for a return or exchange and cover the shipping costs associated with the return.
Please note that this return and refund policy applies to purchases made through our website or directly from Faroussi Group UAE. For purchases made through third-party platforms or retailers, please refer to their respective return policies.
If you have any further questions or need assistance with a return, please don’t hesitate to contact our customer service team. We are here to help.
Thank you for choosing Faroussi Group UAE.